This Refund Policy describes the conditions under which refunds may be granted for services provided by Birth-Certificate.org.
Birth-Certificate.org provides private administrative assistance services related to the preparation and guidance of applications for New Zealand birth certificates.
We do not issue official documents and do not act on behalf of any government authority. Official birth certificates are issued exclusively by the New Zealand Department of Internal Affairs.
Any payment made on this website corresponds exclusively to private administrative assistance services. Government fees, if applicable, are separate and are not collected by us.
Due to the nature of digital and administrative assistance services, refunds are not automatic once the service has begun.
Refund requests may be reviewed on a case-by-case basis only in the following situations:
• Duplicate payment made by the same user
• Technical error that prevented delivery of the service
• Service not initiated due to an internal processing error
Refunds will not be granted in the following cases:
• Change of mind by the user
• Application rejected by a government authority
• Incorrect or incomplete information provided by the user
• Delays caused by third parties or public institutions
To request a refund, users must contact us at info@birth-certificate.org within a reasonable period after the service purchase, providing all relevant details of the request.
If approved, refunds will be processed using the original payment method within a reasonable timeframe, depending on the payment provider.
This Refund Policy may be updated at any time. Continued use of the website constitutes acceptance of the current version.